Really disturbing: 2nd XMR deposit does not show up

_phm__phm_ Posts: 16 Tin ✭
I´ve been struggling with a 4.83 XMR deposit done more than 2 weeks ago which does not show up on my account. Despite more than 5 emails to tech support, no one has solved my problem yet.

Today, as to test again the XMR deposit, I did a single XMR transfer being very cautious in writing down everything, including the TX private key as to prove that everything was OK on my side.

Unfortunatelly the deposit does not show up (again):

Here are the info for anyone willing to confirm:

Goldmoney address
46yzCCD3Mza9tRj7aqPSaxVbbePtuAeKzf8Ky2eRtcXGcEgCg1iTBio6N4sPmznfgGEUGDoBz5CLxZ2XPTyZu1yoCAG7zt6

transaction ID
ded6bd9b33db0de80b1bd708b705f1404ef299fee0a609551b6c18530

TX private key
cf6bf3f4829e72fe024895f49d12ecdc77ab794caf363db5c8feb07f747bf201

Really disturbing.

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