40 days and still no sign of my money

_phm__phm_ Posts: 16 Tin ✭
it's been since February 21st. I transfered 4.83 XMR to my account that did not show up.

Yesterday, after too much complaining, I got an answer from tech support stating that my Bitcoin (???) transfer did not go through. They even pointed to the transaction, which of course is not mine, since I don't deal with BTC.

Can someone please help me?

Comments

  • ceilingcatceilingcat Posts: 3 Tin ✭
    Do you have a link to the Monero transaction id?
  • MelanieMelanie Posts: 1,026 Admin
    @_phm_ Apologies, the mention of "BTC" was from our wallet provider but they were in fact referencing the XMR transaction. We have notified you multiple times that this transaction did not complete and no XMR was received, and our wallet provider has confirmed multiple times that the transaction did not complete. Have you contacted your wallet provider as we have requested?
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