Gold Silver Redemption - Physical delivery delay.
My gold redemption and silver redemption purchases went through successfully. It's been 10 days and no courier tracking number is provided. Despite sending 3 emails, I didn't get estimated date of delivery. I am very worried at this neglect and lack of responsibility on part of Goldmoney to assure its customers with constant communication on delay. As a customer who has spent several thousand dollars to purchase physical gold and silver on this website, I expect constant updates to happen showing what stage my shipment is. This is all the more important for 1st time buyers/customers since money is shown as deducted from account and no estimated date for delivery is provided. This is absolute customer service nightmare. Hope Goldmoney changes its policies and update me on estimated delivery date, reason for continuous delay, cancellation policy if not delivered within set time.
Please share your experience buying physical gold/silver and delay period to receive within United States (specifically, California where I belong).