Chargeback - Aborted - Gold Sale (ACH) ???

79Au19779Au197 Posts: 4,036 Gold ✭✭✭✭✭
edited June 17 in About Goldmoney Products
@Melanie

Earlier this week I attempted an ACH withdrawal from the Ottawa vault. Nothing happened for several days. I checked today and saw

"Chargeback - Aborted - Gold Sale (ACH)"

And the withdrawal appeared to be cancelled. This is an error I have never seen before.

I have also submitted a support ticket where you can address the particulars of my specific account, but is there anything to this that the community needs to know about?

What happened?

Note that I also made a withdrawal to my Prepaid Card AFTER I made the ACH withdrawal. This withdrawal went though immediately. Did the Prepaid Withdrawal drop my balance below my original ACH withdrawal?
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