Terrible support and my money has disappeared.
I logged a support ticket, telling Goldmoney of this on June 18th and there has been no response from anyone there. Nothing at all, in nearly 20 days.
This is bordering on fraud and does the gold investment industry a huge disservice. I used to be a big fan of Goldmoney but to say I'm disappointed is an understatement.
I've logged a complaint with their Jersey regulator and will be exploring that route to get my money back.
If you've still got holdings in Goldmoney, proceed with caution.
Posting here is my last resort - I even called the number on their website, only to be told they didn't service Personal customers and my only recourse was an email - which never gets answered!