Crypto issues

In my personal account, I followed your webpage for a crytpo deposit walkthough that shows you how to buy gold with crytpo (honestly you should have decommissioned this page and whole process, instead of throwing one sentence into the middle of a paragraph that this isnt working anymore and still show how to send you my assets for no exchange). unfortunitly i didnt see that small line until after it was too late... i got many confirmations and even an email stating that .12 ETH was accepted by your ethereum wallet. but nothing showing the recognition of the sale on your side... i sent an email requesting help 1 week ago to no response.. i have screenshots and email confirms just cant get any response from GOLDMONEY... please help @melanie @Goldmatters , thanks

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