Connecting account to ACH failure, Bank of America. Email Support unhelpful

I've sent three emails to support in 48 hours and I have had one - one sentence response back and no response since.

Problem: I go to connect Bank Account to ACH. Enter my BoA login information - after 30 seconds or so, the goldmoney website says there is an error and to email support.

Meanwhile, I receive a email from Goldmoney after each ACH attempt with some sort of access number for the ACH.

I NEED to get this fixed. How can I contact goldmoney to get this fixed? I literally cannot withdraw any money as of now.

Thanks

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