Why does the Personal Support Center Ignore for Months repeated Requests for PrepaidCard Infomation

lawdawglawdawg Posts: 2 Tin ✭
edited October 5 in About Goldmoney Products
I tried to use my card recently and was told there would be a conversion from British Pounds to US Dollars, but I am a US resident/citizen and my card is loaded with US Dollars.

I've written to the support center twice now, the first time almost a month ago and have never received a response.

Certainly I'm not going to continue to use this card if every time I use it I incur currency conversion costs and fees.

Unfortunately, the Support Center has completely ignored my inquiries about this. I guess I have to assume that there are such hidden fees and they're unwilling they're respond to me about them.

Are others having this much difficulty contacting support?

Answers

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