BTC's crypto use for buying physical gold

Magic_SamMagic_Sam Posts: 1 Tin ✭
edited November 2017 in About Goldmoney Products
I'd like some expedient help. Yesterday I sent a good amount of BTC off to a vault that is not on my regular list of vaults because the Dubai vault seems to be the only option for sending cryptos for this purpose. Nothing shows up in my transaction list. This cannot be lost in space. Wrote support and as of this morning no reply. Do I have a problem? I did the procedure right absolutely. Thanks.

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