Support not Responsive and ACH did not arrived.

MannyManny Posts: 1 Tin ✭
edited December 6 in About Goldmoney
I requested an ACH on November 28th. The money has not arrived yet and today is December 5th.

I have sent 2 support requests already and so far nobody has responded.

Are there any delays on the support side?

Answers

  • RocketDogRocketDog Posts: 459 Bronze ✭✭✭
    Yes, there are frequent delays. They have been short-staffed and trying to catch up for a while.
    Good news is that once you finally get support they usually fix your issue and everyone seems to get their account straightened out eventually.
    Hang in there.
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