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As explained in my introductory post, I read and pass on every concern to relevant parties. The Community is not designed for Customer Support issues, but is for general discussion and a way for Goldmoney clients to interact with one another.
Having said that, as I said in my introductory post, http://community.goldmoney.com/discussion/4325/an-introduction-to-community-relations-with-goldmatters I do read every post. I am here to help the community, not by providing direct answers to customer support questions - those should be routed through the assigned support channels- but to identify problems and make sure the staff at Goldmoney is aware of them.
Rest assured I do this every day. Community members don't always come back to the community and provide an update when issues are resolved, which is why problems sometimes seem unresolved, and which is why I like to thank community members when they DO provide an update.
Thank you for advocating on behalf of community members. I share this sentiment completely!