Lone_Starr Copper ✭✭

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Lone_Starr
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  • Re: Q2 2018 Earnings call

    Either their reporting numbers are off or the real time audit numbers are off because the amount under custody reported in the real time audit shows a decline. (Yes, gold price fluctuation has been included).

    How much of the profit came from crypto trading?

    What is Goldmoney? - I'm curious on what you think it is.

    I believe the lack of focus led to the accounting error. I'm glad that is fixed.

    Goldmoney has been playing well below its potential in the customer service arena. Goldmoney is better than that. I hope to see top notch customer service become what Goldmoney is known for moving forward.
  • Re: Not Able to Withdraw Funds

    @freespirit_0707

    If you've just put money (currency) in your holding account via PayPal or Plastic Card (credit or debit card) but didn't purchase metals you'll be unable to withdraw the money (currency). You have to purchase metal then sell the metal in order to withdraw your money(currency).
  • Re: Not Able to Withdraw Funds

    Im a US customer. With all the posts of missing money or unable to withdraw or not receiving physical I wanted to test it out myself. I have been able to sell everything in my holding account, load the debit card and withdraw it. No problem. In the year I've been a client I have never had a problem withdrawing funds from my Goldmoney personal, business or holding account. A family member who still has a personal account just requested physical delivery so I'm not able to give an update on that.

    Now with all that being said customer service is the weakest link here and has been going steadily down hill over that past year. The guys who run Goldmoney say one thing but deliver something else. Actions speak louder than words. So that tells me customer service is not important to them or they have no idea how to run a multiple customer online business. It's a reality with online businesses, if you don't consistently communicate to your customers within a very timely manner they will automatically think you are a fraud. In the back of everyone's mind, trying something online for the first time that is always a possibility to them. So when there is no timely communication, a customers fight or flight kicks in and in the customers reality it looks and feels like a fraud so they run, yelling fire.

    I'm personally backing away from this service and sticking to physical and normal banking but, I'm not closing my account and will be checking back periodically to see if Goldmoney has corrected course and fixed the bilge pumps. This company has HUGE potential. I just don't know if it can focus and deliver.
  • Re: You Deserve Better - Sweeping Changes to CS Coming!

    Customer service is sloooowwwww It took two months to receive a response back about a couple simple questions. The customer service agent is always pleasant and helpful. I think the real problem lays with the guys in charge. They are ADD focused on everything except the core business and taking care of it and that's a darn shame.
  • Re: Should I start using my Holding Account?

    @Marco_1983 and @GMONEY1 you nailed it.

    Bad customer service = a bad reputation. Customer service is more important than the actual product. New and better products can be offered but once your reputation is hurt ... well history is full of examples.