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@HClausen If you have a Full Holding, you should find the Send Payment option listed in the Navigation Menu within your Holding!
@cr7 If you have not yet deposited 1 gram of gold, as mentioned in the program outline, your link will not be available! Once you have completed your deposit you will see it appear on your dashboard.
@CaptJ I will send you a follow up email as well, but your deposit has been located and credited. You had initiated a bank wire deposit through the platform, not an EFT, so our team was correct in identifying that your deposit did not arrive to our wire account. Please endure on future deposits that you use link your account via microdeposit verification, and utilize the EFT (or "Direct Bank Transfer") deposit option if you are sending an EFT. This distinction makes a significant difference operationally, which is what caused the locating issue.
Hi @crankyMcCranky - I have just responded to your support case to advise of the cause of the delay. Once you have taken the information I have provided to your bank for confirmation, we will be happy to promptly initiate the transfer again for you. Our apologies for the delay in response as we worked to resolve this for you.