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Yes - if anyone is interested, please contact our Relationship Management team from within your Holding to request this.
Hi @lspoulin - I've just sent you an email, but due to an issue with the transaction your funds were automatically returned to your wallet shortly after the deposit attempt.
Our apologies for the recent delay with transaction settlement in Dubai. With the volume of cryptocurrency transactions over the last couple of weeks, demand has been higher than normal, and we apologize for any inconvenience as we moved everybody's gold into the vault. All funded 'Pending' transactions are now Confirmed.
Thank you for your patience!
Hello @RUCKUS - As you noted in your message to us, the problem appears to lie in the fact that you did not correct your profile address until a few days after your card request. I have just responded to your message, and we have manually issued a card to you.