How do I apply for a GoldMoney Prepaid MasterCard?
The Only Gold-Backed Prepaid Card in the World
The GoldMoney Prepaid MasterCard is available with your BitGold account. You can click here
for instructions to apply for a card!Where is the GoldMoney Prepaid MasterCard unavailable?
The GoldMoney Prepaid MasterCard is currently unavailable in the following countries:
Afghanistan, Albania, Algeria, Central African Republic, Cuba, Côte d'Ivoire, Dominican Republic, Ecuador, Guyana, India, Indonesia, Iran, Iraq, Laos, Nigeria, North Korea, Panama, Papua New Guinea, Sudan, Syria, the Democratic Republic of the Congo, Uganda, Yemen, Zimbabwe
What currencies do you have available?
Currently we have USD, EUR and GBP available. Make sure you are following us on Facebook, Twitter and Instagram to find out when new currencies become available.
Why is it called the GoldMoney Prepaid MasterCard?
GoldMoney Inc is the parent company of BitGold Corp. Your GoldMoney Prepaid MasterCard securely and exclusively connects to your BitGold Account vault balance for loading and transaction management. A GoldMoney Prepaid MasterCard issued from the BitGold platform does not connect to a GoldMoney Holding. How much does the GoldMoney Prepaid MasterCard cost?
Your first GoldMoney Prepaid MasterCard is free. As with all gold redemptions on the BitGold platform, there is a 1% BitGold fee to redeem gold from your BitGold account to load your Prepaid Card. Additional cards are 0.2 GAU each. Please note that you can only have one card for each currency. What requirements must I meet in order to request a card?
You must have a Personal Verified Account
and a minimum of 1 GAU (gold gram) settled in your account to request a card.How long does it take for my card to be delivered?
Once your GoldMoney Prepaid MasterCard request has been approved, your card will take roughly 10-15 business days to arrive. How do I activate my GoldMoney Prepaid MasterCard?
You can click here
to learn how to activate your GoldMoney Prepaid MasterCard!How do I find out what my PIN is? Can I change it?
Your PIN will be displayed in a large orange box during your card activation process. Please make note of it at this time as this is the only time it will be provided to you free of charge. Your PIN cannot be changed.
I have forgotten my PIN, how can I retrieve it?
If you have forgotten your PIN, you are able to retrieve it on your Card Portal dashboard at icwd.cardportal.com
. There is a $2 fee for this and it will be deducted from your card. If you do not currently have a balance on the card, you will not be able to retrieve the PIN.
How can I view my GoldMoney Prepaid MasterCard transactions?
To manage your Prepaid Card account online 24/7 you can login to icwd.cardportal.com
and quickly check your balance, view your transaction history, or report your card missing.How do I load my card?
To load your GoldMoney Prepaid MasterCard, login to your BitGold account
and click the "Load this Card" button next to the card you wish to load or click "Redeem" and choose the "Redeem to my PrepaidCard" option. See our FAQ for further instructions
. What are the limits and fees associated with my GoldMoney Prepaid MasterCard?
You can click here
to view the fees and limits schedule associated with your GoldMoney Prepaid MasterCard!
Can I increase my load/spend limits?
If you wish to increase the limits on your GoldMoney Prepaid MasterCard you will need to go through further levels of KYC (Know Your Customer) compliance procedures. Please contact our Support team to get started - you will need to provide a certified copy of documentation validating or proving source of funds (i.e. Income statement, tax receipt, inheritance proof form, bank statement, etc.)How can I use my GoldMoney Prepaid MasterCard?
Use your GoldMoney Prepaid MasterCard the same way you would use a credit card or debit card. Swipe or insert the card at the point of sale, enter your card details when making purchases online, and take cash out at an ATM. Most ATMs will require you to select 'debit' though some will require you to select 'credit card' when processing your purchase.
Can I take out cash from my GoldMoney Prepaid MasterCard?
Yes, you can take out cash at any traditional ATM bearing the MasterCard, Maestro, or Cirrus logo using your GoldMoney Prepaid MasterCard and PIN. You can find an ATM near you here
How do refunds work on my GoldMoney Prepaid MasterCard?
Refunds on the GoldMoney Prepaid MasterCard would be the same as any other refund on a major credit card. Please allow for 3-5 business days for the funds to return to your card once the refund has been issued by the merchant.Will I get a monthly bill?
There is no monthly bill associated with your Prepaid Card as you will never 'owe' with your account. There is no credit given. You will be able to view all of your transactions online on your Card Portal dashboard at icwd.cardportal.com
and you will be able to view your Prepaid Card balance on your Overview page on your BitGold account. Am I charged interest fees?
GoldMoney Prepaid MasterCards are prepaid, meaning they have no credit or loan facility associated with them. This means you can only spend what you have loaded onto your card. So there will never be a negative balance or any interest charges on your GoldMoney Prepaid MasterCard as you aren't being lent anything to be charged interest on. Am I charged monthly fees?
There are no monthly fees!I was in the beta program, will my old card still work? Will I get a new one?
Yes, your beta card absolutely still works! We will be contacting beta participants to give them the option to get the new card or to keep their old one.
I requested my card online but it never arrived.
If you have requested a card online and after 3-4 weeks it hasn't arrived please contact our Customer Success Team. We will be able to verify the address your card was mailed to and if need be, re-issue you a card.