It is impossible to upload my verification details why is this ?Is the web site having problems?

tried 20 times to upload verification photo but am not able to ,is the site having difficulties?

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Answers

  • UvasUvas Posts: 678 Silver ✭✭✭✭
    I remember when I first signed up, I had this trouble. For me the problem was that the picture file of my ID was too big.

    Try making yours smaller, that may help.

    Cheers.
  • PinkdogPinkdog Posts: 511 Silver ✭✭✭✭
    @Canon I had a similar proplem. I just emailed the picture of my ID and asked them to verify my account. In less than 24 hour I got an email back that my account had been verified. Sometimes it is due to the size of the file, while other times it is the number of people trying to upload at the same time. There are day where over 3000 people signup which slows the uploads. Best regards.
  • 79Au19779Au197 Posts: 4,047 Gold ✭✭✭✭✭
    @Canon hang in there it will sort itself out

    @Melanie any suggestions?
  • rohanibuang61rohanibuang61 Posts: 2,379 Gold ✭✭✭✭✭
    Hi and welcome @Canon . Make sure you use the PNG or JPEG format when submitting the documents. If the the documents are accepted, just wait for the approval and it will be OK.
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