Bitcoin Transaction Pending

Hi there,
i made a deposit from bitcoin yesterday, i get at least 3 confirmations in time (15min), but process time finish and transaction still pending.. today have more than 100 confirmations on bitcoin network, but still pending..

I think this is not normal, i made other bitcoin deposits, and get it in few seconds on my account, please, i need some help..

Can someone give me a hand? Best Regards.

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