Critical Improvements Needed for Gold Money
We very much believe in Gold Money and your initiatives.
However, there are very important security and general improvements needed with your website, support systems, and your payment interfaces for it to work well for us and for us to have confidence in it.
This is coming from very experienced software engineers.
-You are including the entire email chain and also unrelated communication in your support responses by email. Only the most recent response should be included. This is such a problem that we are not even going to contact you by email any longer.
-You are referencing scripts from other websites with the webpage that the Pay button is linked to. You should not be referencing any scripts outside of your own website. This is a huge security concern and it creates a very poor impression of Gold Money like you are a cheap website. That is how it comes across to us. Do not underestimate the value of the advice we are giving you.
For example you are linking to Add Roll, and Crazy Egg through the pay button. This is simply wrong. Do not do this. Remove these. You should be aware of Internet security and best practices.
-You need a traditional payment API which which uses POST parameters and a script we can call on your Web server and a call back for a successful payment. The way it works now is sloppy, and often does not work right through Firefox. We are not happy with what you currently offer. This is the most important thing you need to do.
-Several times when we go to the Gold Money website and log into our account, the page does not display and we have to reload it. We use Firefox.
- The next most important improvement is how to encourage the service to be used for payments for business. So far we have not received any payments and certainly the above items are contributing to it. If someone is funding their account with a credit card, what are the actual fees involved from converting from cash to gold. Maybe some of those fees should be passed on to the merchant in order to remove any fees for the customer.