Multiple Deposits all with same Reference Number

I set a deposit for 20k, but my bank only allows 10k online transfers.

@Melanie - What should I do?

1. set up another deposit for 10k and make the transfer?

2. don't set another deposit and make a 10k transfer? Will this be assigned to the 20k one that was set up, but just assign me 10k in Gold?

What should I do here? I understand that it is not possible to delete a pending deposit.

3. I have also noticed that the Reference Number stays the same on each transaction per account. So how will the system know which deposit the transaction was meant for as they both would have the same Reference Number.

Please advise.

Thanks,

Answers

  • MelanieMelanie Posts: 1,045 Gold ✭✭✭✭✭
    Hi @ssg - our operations team will adjust the transaction item to match the amount received, so you can proceed to send the 10k using the provided instructions and we will take care of the rest!
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