Withdrawal, wrong amount of money received

OutsiderOutsider Posts: 1 Tin ✭
Hi all,

I've already sent a customer service email.

Requested a withdrawal of £2,001.53 (GBP) on November 3 and only received £1553.00 (GBP) to my bank.

Redemption fee of 0.5 gram was in addition to the withdrawal amount.

Can someone please explain where is the rest of my money? I appreciate there may be bank charges/fees etc. for transfer, though surely it must not cost £400+!

It has not been a positive experience with Goldmoney so far. Not happy at all.


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