Very dissatisfied. Support non-existent. Any advice on how to close account and get refund?
I funded my account with $500 using a US credit card, and was charged foreign transaction fees, and fees from Gold Money. ACH transfers are the only way to go. At this point I want to get a full refund of my money and transaction fees. I asked them to do this a month ago but they put me off saying they're resolving the SSN issue, and still we've gotten no where another month later.
***Anyone know of a way I can get my $500 out of my Gold Money account without incurring too many more fees? I see they have a credit card option, but that again charges more fees, and at this point I'd like to avoid those.
Also, for anyone considering GoldMoney, I would HIGHLY recommend reconsidering. Their support is almost non-existent, and very not helpful. And you cannot link your US bank account for ACH transfers. I'll be posting this in other forums, reddit, blogs, etc to spread the word, and I would appreciate if you do the same. They are not running a good business.