Extended delay on bank transfer and email support (December 14 2016) Very concerned!
recommendations as being safe and secure.
On Monday ( Dec 5 2016) I had a bank wire confirmed to be deposited into my Canadian bank account from my vault in Toronto.
They said 24 to 48 hours, it is now Dec 14 and 9 days later and no bank deposit yet.
( Several month ago I did the same transfer, with the identical bank account and it was sent without a glitch, it took 2 days)
Being very concerned about this delay, I email customer support Dec 12 2016, they said they would respond 1 to 3 business days.
Still I have heard nothing from Gold Money.
This is the absolute worst customer service I have every received from an institution that is entrusted with the safeguard of
peoples most valued asset, their wealth.
Very difficult to believe that there is no phone support for this type on institution!
What do I do next?