why does my pre paid card have a balance of 0.00 when i have money loaded onto it.

Bravemander

my card balance says 0.00 when it should have money on it , why is this?

Melanie

Hi @Bravemander and @Marlowe (and the rest of the Community) - We are presently experiencing a temporary issue with the card balances. Your funds are absolutely still on the card and are unaffected, but on your Dashboard the balances are displaying as 0 as a result of the error. We have been notified by our card provider that the issue is currently being worked on and will be back up and running as usual with minimal additional delays. Our apologies for any confusion!

Marlowe

Yep. Me too. That's why I'm here.

Anybody have an answer?

Skookum_Jim

@Melanie This is a big issue, at first i thought it was just the goldmoney website that had a glitch but after having logged in to icwd.cardportal.com i can confirm it says 0.

It has happened before and will be corrected soon im sure but it does make new users nervous of course.

Marlowe

Thanks for the quick response.

M

doriaexpress

Muchas gracias @Melanie me estaba asustando, primero quitan el corazón y ahora mi saldo sin haber llegado la tarjeta!

MR_LAVOIE

Looks like its a Mastercard network issue

http://community.goldmoney.com/discussion/3634/mastercard-network-issue

GMONEY1

@Melanie Did this happen again today?

Melanie

@GMONEY1 Yes - card balances are currently not displaying on user Dashboards. Our card provider is attending to this.

GMONEY1

@Melanie Thanks for the quick response and update! You're Awesome!!