why does my pre paid card have a balance of 0.00 when i have money loaded onto it.

my card balance says 0.00 when it should have money on it , why is this?

Best Answer

  • MelanieMelanie Posts: 1,045 Gold ✭✭✭✭✭
    Accepted Answer
    Hi @Bravemander and @Marlowe (and the rest of the Community) - We are presently experiencing a temporary issue with the card balances. Your funds are absolutely still on the card and are unaffected, but on your Dashboard the balances are displaying as 0 as a result of the error. We have been notified by our card provider that the issue is currently being worked on and will be back up and running as usual with minimal additional delays. Our apologies for any confusion!


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