Deposit does not show up

_phm__phm_ Posts: 16 Tin ✭
It's been already 2 weeks. Did a XMR deposit that was confirmed by the network but did not show up on my account. Have been emailing tech support since but no answer.

here is the transaction: http://moneroblocks.info/search/4b2b1032dc9155d91143c0ab644ae605dea93bd30e9cf94e2304d02b8e8e39b1

I really would appreciate a return.

Comments

  • MelanieMelanie Posts: 1,045 Gold ✭✭✭✭✭
    Hello @_phm_ - here is the content of our email to you on March 3rd in case you did not receive it.

    "The transaction was waiting for confirmations for over 72 hours so it was dropped by the mempool. The funds should have returned to your wallet. If the funds have not returned, please contact your wallet provider."

    This information regarding the failure of the deposit was provided by our wallet provider directly. No funds were received on our end. As noted, your wallet provider is the contact to reach out to in this instance. If they require any information, please let us know.
  • _phm__phm_ Posts: 16 Tin ✭
    Hi @Melanie

    The funds did not return to my wallet. here is what my wallet says:

    1251299 out 2017-02-21 4.830000000000 4b2b1032dc9155d91143c0ab64
    4ae605dea93bd30e9cf94e2304d02b8e8e39b1 3c0fe6a7790e2fe5de0e6813074f2134638790d0a
    285db99eedeb8ed16681225 0.020632175551

    please check with your wallet provider, it seems to be a problem on your side.

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