40 days and still no sign of my money

it's been since February 21st. I transfered 4.83 XMR to my account that did not show up.
Yesterday, after too much complaining, I got an answer from tech support stating that my Bitcoin (???) transfer did not go through. They even pointed to the transaction, which of course is not mine, since I don't deal with BTC.
Can someone please help me?
Yesterday, after too much complaining, I got an answer from tech support stating that my Bitcoin (???) transfer did not go through. They even pointed to the transaction, which of course is not mine, since I don't deal with BTC.
Can someone please help me?
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