›

40 days and still no sign of my money

_phm__phm_ Posts: 16 Tin ✭
in Wishlist for Goldmoney
it's been since February 21st. I transfered 4.83 XMR to my account that did not show up.

Yesterday, after too much complaining, I got an answer from tech support stating that my Bitcoin (???) transfer did not go through. They even pointed to the transaction, which of course is not mine, since I don't deal with BTC.

Can someone please help me?
Tagged:
· Share on TwitterShare on Facebook

Comments

  • ceilingcatceilingcat Posts: 3 Tin ✭
    Do you have a link to the Monero transaction id?
    · Share on TwitterShare on Facebook
  • MelanieMelanie Posts: 1,045 Gold ✭✭✭✭✭
    @_phm_ Apologies, the mention of "BTC" was from our wallet provider but they were in fact referencing the XMR transaction. We have notified you multiple times that this transaction did not complete and no XMR was received, and our wallet provider has confirmed multiple times that the transaction did not complete. Have you contacted your wallet provider as we have requested?
    · Share on TwitterShare on Facebook
Sign In or Register to comment.