On 4/10/17 I initiated my first purchase on my GoldMoney account, funding it via ACH. I couple days later the transaction switched from "pending" to "confirmed". However, on 4/13 the gold I purchased was taken from the account with a negative transaction saying "Chargeback-Aborted". I called my bank and they told me that there is no record of even an attempt of an ACH from GoldMoney.
Please help me confirm my original transaction, which should be valid.