24x7 Phone Support - An open plea to Goldmoney management
Great customer service is the hallmark of every great company. Goldmoney is a great company.
For the love of gold, I implore you to find a cost effective way to resume some limited form of 24x7 telephone support for users with transaction issues.
There are many low cost phone answering and trouble center services available worldwide. @Melanie and the Golden Ninjas need not be the first line of phone support, but users having to wait days in fear that their money has been lost or stolen is a recipe for unrest.
I am not talking about general user support but specifically support for transaction failures.
Resumption of limited 24x7 phone support dedicated exclusively to transaction issues would the single greatest thing Goldmoney could do in 2017.