Holding Account Application Process Needs Work
I have an existing GoldMoney personal account that is verified and funded. However, I have to enter in all my information and verify my account again. That is a pain. You already have my information you should be able to reuse it. Also, the online verification process failed. It asked questions that were completely unrelated to me so I had to select "none of these" for all of them. Then it failed. Something isn't working correctly. Then I had to fill out this long form scrape together all the documentation but then your "send secure message" form won't allow me to attach more than one document. It was at this point that I stopped. It officially became more trouble than it was worth.
This process should have gone through more testing before you went live with it. I strongly suggest that you make it MUCH easier for existing customers to move to the new account type. I am going to wait until you fix some of these problems before I continue setting up my new account.