As a Personal account-only holder, I don't even understand if anything's changed for me. Sure, there's a new login page with fancy gold colouring, but I always had the option to apply for a Wealth account and I denied doing it because I didn't want to pay for storage fees for my sub-1000g account. Now there's a lot of tricky words out there in this release, and sure, everyone new is going to be forced to pay storage fees, but for those of us that have Personal, you'd have to be crazy to force yourself to upgrade to a Wealth (err, Holding) account and start paying more fees. I don't need silver, I don't need to store currencies, I don't need phone support. What I do need is a Canadian Mastercard when they have time to finish that up instead of trying to trick us all into paying fees.
Can someone else tell me what possible incentive I have to apply for a Wealth (Holding) account and let my Personal account go? I don't refer that many people to the platform, so there's no point in saying "new referral program". Maybe I missed something.
You guys all asked for phone support, so here you go, fees for everyone. At least only the new customers are forced to pay for it, until the "encouragement" to upgrade to Wealth becomes "we're shutting down Personal accounts as of such-and-such date".