Why does the Personal Support Center Ignore for Months repeated Requests for PrepaidCard Infomation

lawdawglawdawg Posts: 2 Tin ✭
edited October 2017 in About Goldmoney Products
I tried to use my card recently and was told there would be a conversion from British Pounds to US Dollars, but I am a US resident/citizen and my card is loaded with US Dollars.

I've written to the support center twice now, the first time almost a month ago and have never received a response.

Certainly I'm not going to continue to use this card if every time I use it I incur currency conversion costs and fees.

Unfortunately, the Support Center has completely ignored my inquiries about this. I guess I have to assume that there are such hidden fees and they're unwilling they're respond to me about them.

Are others having this much difficulty contacting support?


Sign In or Register to comment.