Customer Service improving
Just to let you know I sent an email asking what the status of my verification forms were yesterday. I got an email response today (file was corrupt btw).
Resent a new scanned file today and got a response within an hour saying file and data look good.
Now need to post the verification form originals to Jersey but should be good after that.
Thanks Karolina if reading this.
To me this means they are improving and starting to get through the backlog.
I know a lot still find the process of CS poor but this is the first time I actually think they are starting to get it right.