Hi community, has anyone else of you experienced their emails to Support being ignored?

I have been writing to GoldMoney Support now for a full month without any response except the automatic replies that say they will get back to me in 3 business days.
My first email was on 28 October, then 3 November then 20 November and lastly 24 November. Each time I simply get the automatic reply and thereafter nothing.
The thing is I lost my prepaid card and I want them to help me transfer the balance on it back to my vault.
Please help me, what must I do now?


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