Prepaid card balance not displaying?

GoldStandardCanadian

Hi everyone,

Does anyone know why my USD prepaid card balance isn’t displaying when I log into my Goldmoney account?

I still have the original Goldmoney personal account, in case anyone is wondering.

Goldmatters

I have passed this information on to Goldmoney @GoldStandardCanadian

Lloydeh

I have the same problem - as does my wife

JoshuaPozoss

I have the same problem

peterjanet72

Same problem here, hope they resolve soon

Chipper

True, my balances are not being shown either. This must be a technical issue. However, this sure causes anxiety among clients whose property (funds) is tied-up on these cards. How does one check their balance, or conduct purchases with clarity under this "black-out" condition? Best to keep a ledger on paper.

Goldmatters

This appears to have been resolved. If anyone still cannot see their balances, please report here

GoldStandardCanadian

Thanks everyone, the balance showed up again not long after I posted. Technology is fallible, I blame no one, but thanks to the GM crew for fixing.

“If you don’t hold it, you don’t own it.” ;-)

SueThemNow212

My balance isn't showing and I can't buy Gold with my MasterCard anymore. What's going on ?

RocketDog

Where you been @SueThemNow212? This is part of an email that Goldmoney sent out to all Debit Card holders. And there have been several conversations on this board.

"As of October 31, 2018, prepaid cards will expire, and clients will be required to apply for a new Goldmoney Mastercard® Prepaid card. Cardholders are asked to spend their remaining card balances by October 31, 2018.

Alternatively, if you are unable to spend your entire card balance before this date, we are providing you with the option to refund your card balance to your Goldmoney Personal account, with the currency denomination of the card."

rabboy

Because I did not see the prompt mail, I did not follow the prompt mail operation at that time. How can the balance of the original debit card be withdrawn now? Does anyone know?