Prepaid card balance not displaying?

GoldStandardCanadian · December 2017

Hi everyone,

Does anyone know why my USD prepaid card balance isn’t displaying when I log into my Goldmoney account?

I still have the original Goldmoney personal account, in case anyone is wondering.

Goldmatters · December 2017

I have passed this information on to Goldmoney @GoldStandardCanadian

Lloydeh · December 2017

I have the same problem - as does my wife

JoshuaPozoss · December 2017

I have the same problem

peterjanet72 · December 2017

Same problem here, hope they resolve soon

Chipper · January 1

True, my balances are not being shown either. This must be a technical issue. However, this sure causes anxiety among clients whose property (funds) is tied-up on these cards. How does one check their balance, or conduct purchases with clarity under this "black-out" condition? Best to keep a ledger on paper.

Goldmatters · January 2

This appears to have been resolved. If anyone still cannot see their balances, please report here

GoldStandardCanadian · January 13

Thanks everyone, the balance showed up again not long after I posted. Technology is fallible, I blame no one, but thanks to the GM crew for fixing.

“If you don’t hold it, you don’t own it.” ;-)

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Prepaid card balance not displaying?

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