Still not received funds via Bank Wire transfer. Its been a month and no response from support.

Hi,

I initiated a bank wire withdrawal on feb 15. The status is confirmed but i have not received the funds at all. I contacted support on feb 26 to have this checked. I got a response the same day about them checking with their bank representative and sending me an update. It is now March 11 and despite numerous attempts to get an update, I have received 0 response/ update from goldmoney. My account was funded using bank wire transfer and not cryptocurrency. I don't understand why the lack of response and it is very concerning. It does not give me confidence to do business with goldmoney again.

Please help.

Answers

  • GoldmattersGoldmatters Posts: 3,709 Admin
    This has been passed along to the team
  • MaxLambMaxLamb Posts: 34 Staff ✭✭✭✭✭
    @ismailakkila Hi there, I hope to assist you with this. Please could you confirm if you have a Goldmoney Personal Account, or Goldmoney Wealth, and I'll be able to look into this further
  • cm14310cm14310 Posts: 1 Tin ✭
    Hi, I did a bank wire redemption in November. It was confirmed the same Day. But the funds did not arrived after 5 days (international Wire transfer) I contacted the support and then, the funds arrived after another 5 days. The amount was correct.

    I did a second redemption in Feb. Again I had to contact the support to be paid with another over delay. And this time the amount was not correct.

    The support says this is my bank that have deducted some additional fee(s).

    This is not true, and the support don't answer anymore to my questions about those errors.

    I did a last redeem yesterday, and it is still even not confirmed after 23 hours.

    I am less and less confident with GoldMoney.
  • MaxLambMaxLamb Posts: 34 Staff ✭✭✭✭✭
    @cm14310 with a situation like this I would strongly recommend to raise it to your personal relationship manager, so they can review you Holding alongside our dealing team to provide a specific solution.
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