Still not received funds via Bank Wire transfer. Its been a month and no response from support.

Hi,
I initiated a bank wire withdrawal on feb 15. The status is confirmed but i have not received the funds at all. I contacted support on feb 26 to have this checked. I got a response the same day about them checking with their bank representative and sending me an update. It is now March 11 and despite numerous attempts to get an update, I have received 0 response/ update from goldmoney. My account was funded using bank wire transfer and not cryptocurrency. I don't understand why the lack of response and it is very concerning. It does not give me confidence to do business with goldmoney again.
Please help.
I initiated a bank wire withdrawal on feb 15. The status is confirmed but i have not received the funds at all. I contacted support on feb 26 to have this checked. I got a response the same day about them checking with their bank representative and sending me an update. It is now March 11 and despite numerous attempts to get an update, I have received 0 response/ update from goldmoney. My account was funded using bank wire transfer and not cryptocurrency. I don't understand why the lack of response and it is very concerning. It does not give me confidence to do business with goldmoney again.
Please help.
Answers
I did a second redemption in Feb. Again I had to contact the support to be paid with another over delay. And this time the amount was not correct.
The support says this is my bank that have deducted some additional fee(s).
This is not true, and the support don't answer anymore to my questions about those errors.
I did a last redeem yesterday, and it is still even not confirmed after 23 hours.
I am less and less confident with GoldMoney.
Thanks Again !!
Someone from GM called Denise, reply my claims very kindly, but still do not solve the problem satisfactorily after almost a month.
She requested me to inquire the wiring department at my bank, which I did, then I sent her their answer which was that there was not any problem with my bank account, and her last reply was: "your funds have not yet been received back from your bank. Funds received back will be credited to your GM Personal account".
Today, checking the status of my GM account the funds have not been yet credited back. At this point, even that I am a verified customer I have not been able to cash my money neither at my bank nor at my GM account. Where is MY MONEY?? I don't feel that the slogan "safety and transparency", works for me.