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TVW
Posts: 1 Tin ✭
Answers
I am waiting a few weeks now also and this is the third time I tried to get through a verification process. Tried when they first launched it, send notarised paperwork to Jersey etc., and I was hoping that this new process would help but looks like that is not the case.
It may be that they have an issue and just move on to paperwork without issues. I just cannot understand why they do not send an automated update email to say you are still in process please wait a little longer etc., Application denied etc.,
Anyway Good luck with getting verified. Let the board know if you are successful.
I am a former banker myself and i am fully aware of the idiotic regulations imposed on the financial sector, but come on guys..its not impossible...get your act together...As a Goldmoney customer i am becoming very frustrated, and as a Goldmoney shareholder I am getting increasingly annoyed...
This issue needs to be addressed as the highest priority..there's no point opening branches and rolling out new products if the customers can't get full access to their accounts....the timing could not be better for Goldmoney to become a major force globally...don't blow it because of this issue..
May I suggest you take a look at the online verification system utilised by Germany based online bank N26..which i believe is called "IDnow"...it uses a video call to verify ID and Facial image...and its completed in real time..I have been though the process, which takes less than 10 minutes, and it was an absolute pleasure to complete..
I hope the above is taken in the manner that it was intended..as I am an enthusiastic supporter of this enterprise...
We are aware of the delays that all our Clients have been experiencing in regards to the Verification Process, and this is due to a whole myriad of reasons.
The ones of note is due to the sheer volume of new clients we took on since the launch of a Cryptocurrency service which has lead to us hiring and training more Verification Analysts to meet the demand. Another is due to the Verification Systems we used (offline documents and Equifax), which is the reason we have introduced Jumio which is a more efficient system to Verify, but does not reduce the efficacy.
Even with these new changes in place to address the reasons for the large influx, we are still fighting to reduce the bottleneck that is effecting our verification speed. This is a momentary problem that Goldmoney has faced, however we can assure you that once it has been rectified, we will have freed up more resources and time so we can focus on your specific needs and request.
To anyone who is a Bitgold or Goldmoney Personal client, who is migrating to Goldmoney Holding, you are still able to use your account by logging in with your email address instead of your Holding Number.
With any new updates that I receive from my team, I will update this thread.
-Max
And your reply is more or less exactly what I wanted to hear, a volume issue I can deal with, and I also see that, while not verified, my holding has at least been put into a formal verification queue, once I see progress, im happy,
Keep the lines of communication open..there is precious nuggets of customer feedback to be found hidden around these blog pages...and genuine customer feedback is worth its weight in...
Stop trying to be poetic Chris..lol
Thanks again Max