Withdrawal confirmed but no funds
I have made a initiated a withdrawal from Goldmoney business over to my business UK bank account a few days ago. However a few days later the withdrawal shows as confirmed however nothing is in my business bank account. I contacted my companies bank who have informed me that there is nothing pending to be added to the company account, They have requested a trace from Goldmoney's side to prove it was sent and trace where it is.
Please can someone help as its a significant sum of money which needs to be allocated to pay corporation tax.