Verification Issues

Unfortunatly I have been unable to take advantage of my Holding account since I have yet to get it verified after several attemps over the past year to rectify. So I'll post my displeasure online in hopes that it will get the attention it deserves or take action to close my account in frustration.
Comments
I don't know the actual policy of Goldmoney, but on this board we have heard from some people with unverified accounts who say they could not get their money out of the account. We think it is because they were not verified. I would recommend the first step is to make sure you can get some money out of your Personal or Business account (previously BigGold). If so, continue to use it because they are quite convenient and you can save/spend up to 999 g of gold with very little hassle.
As far as getting a Verified Holding with all that paperwork -- this is a major frustration in the modern world isn't it? Maybe something in Goldmoney's process will change. Maybe something in your life situation will change, making it possible for you to get the paperwork that you need.
I don't think that we need to assume @michaelburger is a criminal or that he hasn't submitted the paperwork that Goldmoney has asked for. In my experience, the modern world has become much better at requiring less paperwork, not more. Heck, Goldmoney in their last video talked about being open an account in just a few minutes (see 1:00 mark
In my opinion, the forum is built to ask questions, find answers, share knowledge and meet familiar folks. Sometimes that means hard questions and critical feedback in addition to sharing positive stories and enthusiasm for the company.
When it comes to Goldmoney, I am all in. That doesn't mean that I will ignore significant issues, or be silent on poor performance. It does mean that I am excited about the vision/progress and I encourage others to check it out. Borrowing some of Roy's verbiage, I am "cautiously optimistic" about its future.
It may depend upon where in the world you are, whether they can read your uploaded material, etc. It could also depend upon the backlog. There does not seem to be much communication during the verification process. If you have a Holding rather than Personal account, you should be able to call their customer support number during business hours and talk to a live person.
I agree that you should not deposit much until verified as people have reported that their money could not be withdrawn from an unverified account. And that is probably frustrating right now, cause gold and silver are down in price and it is a good time to buy.
Best of luck. I hope you get results soon.
It seems that if I would take a boat from Europe to Canada, I would be quicker than getting a (digital) reply from Goldmoney.com. How can this be? I just do not understand.. It is not that goldmoney is selling lousy T-shirts for a few dollars, it is about investing in Gold- funds. How can you be so good in attracting customers and then completly ruin it with the first impression? I just do not understand.
Will try again later... Any idea on the best possible time to call?