Unknown Transaction: Removal - AFTR error
there is a transaction in my account that I did not order.
This apparently led to my platinum no longer appearing in my vault in Zurich. It's essentially gone :-(
In the memo it says: Removal - AFTR error.
What does "AFTR error" mean?
I already sent two messages via my account about this four days ago. I've got no answer yet which is bad.
Could it be a software bug?
I am really worried. This error is something that leads to a loss in confidence.
@ Customer support: Please investigate this and book the platinum back into my vault!
Has anybody else experienced an error like this?