GregorGregor Posts: 4 Tin ✭
Does anybody else have problems with the payment method "sofortüberweisung"?
I am not able to fund my holding since 3rd of july.


  • GregorGregor Posts: 4 Tin ✭
    @MaxLamb do you maybe know when "Sofortüberweisung" & "Giropay" will be available again for funding?

    The support can't give me a clear answer.
  • MaxLambMaxLamb Posts: 44 Staff ✭✭✭✭✭
    Hi there @Gregor sorry you couldn't get an answer sooner, but I hope I can help.

    There has recently been a problem with the payment provider, due to technical issue on their end. We have been informed that Goldmoney is not the only service that has been affected by this, however a fix to the system has been deployed. Whilst this is being resolved, we have temporally disabled this as a payment option to avoid any further delays until the fix has been completed.

    I am sorry if this is an inconvenience, but in the meantime our other payment options are fully functional.

    All the best,

    - Max
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