Crypto transfer stalled. No refund for a long time

I really want to love Goldmoney. I really do, but from the poor mobile app experience to long conversion from personal to holdings account to now having my cryptos stuck during a funding process, I am at the verge of leaving Goldmoney.

It’s been 10 business days since I deposited cryptos to buy gold, and it’s still pending. Called support and they said it would be refunded to me (the reason why still unclear) within 24-48 hours and it’s still not done.

Goldmoney please resolve this latest issue and step up your operations and service! I really believe in your vision but with way it is now I can’t recommend it to anyone, and keep wondering why I still stay with you guys.
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