EU Prepaid card cannot be refunded to personal account

AUnnoyedAUnnoyed Posts: 1 Tin ✭
I'm following Goldmoney's directions to the letter regarding refunding my Euro prepaid card to my Personal Account (before October 31), I get "success" confirmation on my browser but then I get an email saying that it failed. I authorized the transaction with my bank but it still fails. What is going on with Goldmoney? It feels a lot like "Hotel California" around here.
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