Help withdrawing funds. Or phone number to call.

I've been attempting to withdraw funds with a personal account for months now. My ACH transfers were not working. So I've been attempting Bank Wires with no luck whatsoever. I continue to contact support via email but Jake Wang is completely useless. He keeps telling me the issue is going to be resolved... meanwhile I have no access to my own money.

Latest bounceback is different and comes with this message "NEED VALID BANK OF NEW YORK MELLON ACCT" - Gold Sale (Wire Transfer)". What's the deal here? Do I need to get my attorney involved?


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