New to GM... many many questions. Everything is feeling very sketchy. Is it just me?
Next hurdle was getting it set up and funded. The first transfer seemed to go easy. My first gold purchase seemed easy enough. A month later I went in to wire more money. BIG mistake. After 10 days it never went through. The bank had no record of it. Gold Money site simply said "Awaiting Receipt"... after 10 days I contacted customer service and they said they would contact someone to look into it. nobody ever responded. I then used Paypal which funded my account within hours. I then when to buy more gold and after 3 days there is no notification by email and nothing on the site suggesting I made this purchase. Paypal records show that a charge was indeed made. It registers in my total funds but no gold is being purchased. Hmmm. Okay. Sooo?
I contact customer support. they always say they will contact you within 24 hours. Not really.
So okay... now I'm suspicious. Will I even be able to get my money out if I need to one day? I just started funding but I better figure this out before I go too far right? So I request a prepaid card. Suddenly this is no longer available... but the customer service rep does'n't even think to tell me WHAT or HOW to withdraw... why the hell would I ask about this just to hear that it doesnt' exist? Its as if they are completely annoyed that we even exist.
So, my wires will not go through ..nobody knows why... and there is no prepaid card. All I understand is that I can use Paypal to keep loading money... perhaps eventually a gold purchase will show up. Who knows.
Is it just me? What am I doing wrong? Why does this all feel so sketchy? Is anyone else having these issues?
HOW do you take out money if wires and prepaid cards are not an option? I'm completely lost here. So if I want to just give up and take out what I've invested thus far.... how do I go about that? Just feel like this isn't going to end well for me. It all feels very sketchy.