Redemptions in limbo, legacy holding in limbo, no response from support. Is this Hotel California?
Now we've started 2 redemptions and had to jump through various hoops to prove "source of funds", which we've done. Those redemptions were finally confirmed over a week ago and there has been no further word. Tickets to support, unanswered, calls to support line, into voicemail. That's one account.
On the other legacy account, no option to redeem, which I've been working on for weeks. I keep submitting ID, never get the menu option to redeem. Now they've come back with "prove source of funds". Really? On a legacy account that predates every single employee there? I said I've had that account for 15 years and I funded it from my own money - they came back with (inexplicably) - "if your source of funds was previous employment, send us a statement of that along with your salary".
What, the hell.
I've replied that this isn't from previous employment and I'm not telling them my salary in any case. No word back.
Has anybody noticed the bar counts and serials are gone from the website? You used to be able to download the PDFs that had the bar serials for every vault, and now you can't.
Goldmoney is starting to smell like the next QuadrigaCX.
I'm also a shareholder, and this is me telling management: this is not cool.