For a good portion of 2018, I had become disappointed with Goldmoney's functionality. First the Goldmoney App disappeared and then the MasterCard seized functioning for USA last fall. (The toe-dipping into crypto was confusing as well.) I read on the forums about users having issues redeeming physical gold too. All of these things made me a little leery - I ended up redeeming most of my holding into physical metal through SchiffGold(which was an interesting process), but left a little in my account because I still believe in what they were doing.
Fast forward to the last few weeks and it seems like Roy and Co are buckling down. They announced they were out of the crypto game, they have become a payment option on Mene, and SchiffGold has integrated into the online platform for a smoother experience.
Perhaps, Roy was more focused on Mene last year(completely understandable) and now that things are up and running(very smoothly based on my experience), perhaps he is giving more time to Goldmoney. I'm almost positive that exiting crypto was a decision based on the red tape of being an international finance company.
I hope that things continue to move in the direction they have taken in the last few weeks and I will cautiously start building up that holding again.