You Deserve Better - Sweeping Changes to CS Coming!
Josh and I want you to know that it has come to our attention that certain CS employees have been under-performing in their roles as it relates to the level of service we seek to deliver to you. I take blame for not identifying these issues earlier. This morning, I decided to take certain steps that will result in superior customer service and client relations.
Over the next week or two, you will begin noticing these changes and new blood joining the CS/RM team. Additionally, every CS/RM will now have an assistant you will be able to reach via phone and email to ensure continuity in your communications.
If you haven't already, I recommend you create a Goldmoney Holding and begin to transition your metal into that platform. It's where all the future development and engineering is taking place and it's a far superior service. You can buy and sell all four precious metals, hold 9 currencies, have several plastic and metal cards, get paid a storage credit for trading actively, and soon you'll be able to buy/sell cryptocurrencies as well. You also have a personal relationship manager with a Goldmoney Holding.
Take the time to open a Holding as approvals take between 1-2 days given the demand we are seeing. We will be uploading a blog post and video shortly which will help you transition quickly.
As always, we appreciate your continued support and confidence in our company. We are here to serve you and protect your hard-earned surplus!