Verification Pending After One Month

I signed up for Goldmoney about a month ago and am thoroughly frustrated at their lack of service. I have been waiting for verification for what feels like an eternity and have received no info regarding the status of my verification despite trying to contact a Goldmoney employee directly. Has anyone else had this issue? I must say, I'm a bit concerned with the prospect of trusting Goldmoney with my metals if this is the general speed and quality of service.

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