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Answers
I got money into my account with PayPal. I also sent a bank transfer. Thankfully, I was wise enough to do a test payment of just £10 before I put in any serious money.
I made this bank transfer on the 29th October, it still has not appeared in my account.
This was a UK to UK transfer, which are instantaneous.
There is no reason for it to take over a week, unless they lack the staff to process it on their end (or something more serious).
It doesn't even show up on my account as a transaction.
As you mentioned, they cannot be contacted, @RocketDog, even when I attempt to get phone support by continuing the phone call (thereby indicating I have a holding account), the phone line is not working.
Perhaps most troubling is that no one from Goldmoney is bothering to answer anyone's valid issues on this forum, yet they are continuing to accept new sign ups and deposits.
I think they are still swamped and understaffed.
GoldDust
Admin you can delete what I write for a 3rd time but I have a video camera on the screen this time which will show my comment being posted and the time.
If you remove my comment again I will include the video to the regulators too. If Goldmoney has nothing to hide then why not man up and join this discussion?
Like I said I am sure regulators will not take it lightly deleting comments. We have a right to ask who is regulating Goldmoney.
I've also had quite a few of my posts deleted on this topic.
I had to message a friend today who I told on Friday to open a Goldmoney account not to do it.
https://www.jerseyfsc.org/the-commission/about-us/contact-us/
Like others I am currently also having the problem that I cannot withdraw any funds for no understandable reason from one day to another. Having several thousand $$$ in my holding all of this starts to worry me a bit.
When they don't resolve this issue ASAP or don't even comment on this I will go to the police and file charges for fraud and take legal action.
The way Goldmoney treats it's users is shocking!
My account still pending since Saturday. Ridiculous!
Still no resolution on a gold/silver physical redemption that has not been shipped after 7 weeks. I have heard from a couple of customer support people at GoldMoney that they are "checking with the shipper".
GoldDust
It's been two weeks since my family member requested gold and nothing has been delivered. What is very odd is both the shipper and my family are both in Texas.
Normally the shipments do go out in a few days. The times they did not, there was a problem and I had to remind them to send me the metal. They said they did not get notified from the shipper that my order was delayed. And they say that the shipping confirmation should be received in 1-5 days. So your family member should contact customer support about it, if they have not do so already.
I think the thing that is so disturbing about the delay in delivery is that there is no evidence of the metal in your account after it is withdrawn for shipping. I think it would be good if they could indicate any outstanding orders on your dashboard. Then, it wouldn't be like your money just disappeared into thin air.