I joined this community about 2 years ago. I was sure this was the answer to gold storage and worldwide access to our money, One month ago I requested some gold and silver redemption and the money was taken from my account and confirmation given. They told me in the email that shippment should be 2-3 business days. I have a string of emails from Jake Wang and many phone calls to Daniel....all telling me there are busy periods when our shipments could be delayed. After 1 month this answer is just unacceptable to me. My account has been debited $15,000 and I have been shipped NOTHING! I would like to know where I should turn at this point to get this resolved. I hope this is only a glitch because of "GROWING PAINS" and not something I should be contacting the Financial Crimes Enforcement Network about. I still love the concept of GM but can't allow others to have such control over my money or physical redemptions. Any help or insight would be greatly appreciated.