Over a month later, no gold shipment. Unanswered queries to customer service. Feels fraudulent...
I find this unacceptable for a number of reasons. 1. Fundamentally, you have taken my money and given nothing in return. This violates a core tenet of any business. 2. The customer service arm of this company is either understaffed or deliberately unresponsive. Either way, a customer is left without support. 3. For a company whose business is gold, delays such as this seem contrary to your mission, and I would hope are viewed with embarrassment on Goldmoney's end.
All I ask is that my gold be shipped.
My experience with Goldmoney is, to this point, very negative, and I do not plan to use the service again, once I receive my gold shipment.
I expect a reply ASAP, as my last three communications have been unanswered.
I will be posting this to the community forum, as well, in hopes that someone replies there.
Not sure if this matters to Goldmoney at this point, but I will certainly share my experience with friends and peers so they can avoid my fate.